Updated September 8, 2026 · Pilot / prelaunch

Refund & Cancellation Policy

Inquiry now; payment only after separate confirmation. The public form takes no payment and reserves no appointment. The automated paid lifecycle is not yet verified end to end. The following policy applies if a paid $99 pilot session is separately offered and confirmed. If the service is not a fit and we identify that before work starts, you receive a full refund. Appointments reserve a bounded service window and exception-backup capacity—not a dedicated live technician for every step.

Planned service and hours

The $99 offer covers one Windows PC and one automation-first remote session up to 90 minutes: temporary AIO Remote Support agent, automated read-only diagnostics, separately approved bounded tested remediation, a measured after report, and verified agent removal/access revocation. Quick Assist is only an optional attended escalation fallback. Ray provides exception backup daily 10AM–10PM America/New_York; sessions must finish before 10PM, including closeout. Availability and start times require separate confirmation.

Cancel at least 24 hours before the appointment

You may cancel for a full refund or reschedule without charge by contacting [email protected] at least 24 hours before the confirmed appointment.

Cancel or reschedule within 24 hours

You may request one courtesy reschedule. A refund is not guaranteed because the appointment time may no longer be fillable, but we will consider emergencies and circumstances outside your control fairly.

No-shows and readiness

If you do not attend or the computer is not available within 15 minutes of the scheduled start, the appointment may be treated as a no-show. We may offer one reschedule at our discretion. A second late cancellation or no-show may forfeit the service fee.

When AIO determines the service is not a fit

If intake review shows that the request is outside scope, unsafe, unsupported, or unlikely to benefit from this service before remote work begins, AIO will cancel and refund the full service fee.

Technical failure

If AIO cannot deliver the appointment because of an AIO-side technical problem, you may choose a rescheduled appointment or a full refund. If the customer’s internet, Windows installation, account restrictions, hardware failure, or third-party service prevents work, we will first offer reasonable troubleshooting or rescheduling.

After the session begins

The $99 fee covers the bounded diagnostic and optimization service, not dedicated human labor or a guaranteed performance increase. Once authorized remote diagnostic work begins at the confirmed appointment, fees are generally non-refundable; sending an inquiry alone does not begin service. If AIO materially fails to provide the purchased service, contact us within seven days so we can review the session record and offer an appropriate correction, follow-up, partial refund, or full refund. A failed agent-removal or access-revocation check must be disclosed and escalated, not marked as successful closeout.

How refunds are issued

Approved refunds are returned to the original payment method. Bank and card processing times vary and are controlled by the payment provider. We do not issue refunds to a different person, account, or payment method.

Chargebacks and questions

Please contact [email protected] first so we can investigate quickly. This policy does not limit consumer rights that cannot legally be waived.